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Sugarland

Services:

Cakes

...because life is sweet
Phone: 919-929-2100 
140 East Franklin Street, Chapel Hill, NC 27514
Phone: 919-835-2100 
2031 Cameron St., Raleigh, NC 27605
 
Overall Rating
4.6 out of 5.0
Quality of Service:
4.7/5.0
Responsiveness:
4.6/5.0
Professionalism:
4.6/5.0
Value for Cost:
4.6/5.0
Flexibility:
4.7/5.0
 
77 Total Reviews
 
Lauren
Wedding: 6/20/15
4.1 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
We chose Sugarland for our wedding cake and cupcakes because they use high-quality ingredients and the finished product is amazing. Melissa, the catering manager, was sometimes slow at responding but always answered my questions and requests. We provided our own cake topper, which they used perfectly on our 6" cutting cake. The only issue we had was with the timing of the cake delivery -- we saw Sugarland staff arrive with our cake right as we arrived at the reception ourselves, more than 2 hours after they said they would drop the cake off at the reception venue. It was not a problem though; our 4 cupcake flavors (creme brulee, spumoni, chocolate peanut butter, and Guinness chocolate) were a big hit and we had leftovers for ourselves. I would definitely still choose Sugarland again.
Katherine
Wedding: 6/6/15
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Cake was beautiful and delicious. Everybody kept commenting that it was the best cake they had ever had at a wedding
2owlsinlove
Wedding: 5/30/15
1.5 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
2.0/5.0
Value for Cost:
1.0/5.0
Flexibility:
1.5/5.0
We chose Sugarland as my daughter Alison’s wedding baker based on their cake galleries and the taste of their cupcakes that we had eaten. We knew exactly what we wanted for both the bride’s and groom’s cakes. Since we had already tried many of their flavors, Alison requested 2 or 3 specific flavors for their tasting. Upon arrival, none of those requested were available; their sampling options were all ones they had already ruled out. When we met with Katrina to finalize the details of both cakes, we showed her pictures of exactly what we wanted the groom’s USS Enterprise to be (e.g. an authentic shape instead of the 3 tiers that Sugarland had previously made). Katrina said that she would research the Enterprise and make sure that it looked authentic. I then said that I wanted a narrow band of tiffany blue at the bottom of each tier of the bride’s cake and a few small flowers of the same color in the flower cascade. The background was to be an overall ivy pattern matching the tablecloths (as in given picture). They also made an anniversary cake for us earlier that week. We told Katrina that we wanted it to match our wedding cake in style and color (as in given picture), but that room needed to be left for our topper. Unfortunately, we are batting 0 out of 3 with Sugarland. When Alison picked up the anniversary cake, the top was covered with roses, leaving no room for our custom topper and no baking staff was there to fix it. STRIKE ONE! The wedding cakes had major issues too. The bride’s cake had NO blue in the cascade, the bands were fairly wide, and the background was an array of squiggles instead of elegant ivy. STRIKE TWO!! The groom’s cake was even worse! Not only did it have the 3 distinct layers that we did not want and the Enterprise looked even less authentic than Sugarland’s previous version, but the bottom of the cake started to fall off even in the air conditioned room. STRIKE THREE!!! For our family, Sugarland, YOU ARE OUT!!!!!
Private User
Wedding: 5/16/15
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
very tasty cake. it was also beautifully decorated and more than exceeded our expectations. sugarland was very easy to work with and they made a lot of effort to give us exactly what we had in mind for our special day. we received numerous compliments about how delicious the cake was.
Bonnie
Wedding: 5/2/15
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
Thank you Sugarland Chapel Hill. The baker was awesome and the cakes appearance exceeded expectations. Tasty and beautiful!
Hang
Wedding: 3/28/15
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Sugarland won us over with the first bite of cake at the tasting! Their cakes are not too sweet which we wanted. We had a simple vanilla cake with strawberry filling and a buttercream frosting. Everyone loved our cakes and could not stop talking about it days after. Melissa was great to work with! I can't wait for our anniversary to have the same cake again!
Olga
Wedding: 3/7/15
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Our wedding cake was incredibly delicious! All the guests were raving about it, and saying how they wished they knew that the cake would be so delicious to save more room for it. Melissa was so helpful! We could not get in a regular tasting, so they have organized a special meeting with us. In addition to the amazingly yummy cake, I have also ordered a groom's cake (carrot cake), and that was probably the best carrot cake I ate in my life:). Highly recommend them!
Anthony
Wedding: 2/14/15
3.1 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
3.0/5.0
Professionalism:
2.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
3.0/5.0
The actual cake itself was amazing and definitely met our expectations. Katrina the baker was very helpful in the design. Many comments it was the best cake that they ever had. Service could be improved. Difficult to get ahold of and schedule an appointment and confusing at times as they are in always a rush. The cake was very pricey but was worth it. Don't know if I could say dealing with the spotty service was worth the beautiful and tasty cake. I think the service process could have been more efficient and friendly.
Sugarland says:
Hey Anthony, Sorry you had trouble with some of the communication. I was out for most of a month having surgery earlier this year, and we were super short staffed and stressed. Glad you guys enjoyed your cake. See you on your anniversary!
Sara
Wedding: 12/6/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Our wedding cake from Sugarland was absolutely beautiful and so yummy! Our guests ate the whole thing!! We even had cupcakes in different flavors as an extra sweet treat for our guests, and the majority of those were gone as well. Melissa did a great job in helping us design the cake (the green sugar hydrangeas were amazing!!) and it was even better than I hoped. I also used Sugarland to make a surprise groom's cake for the wedding rehearsal - and it was perfect. I had some vague ideas about carrot cake and a tennis racquet, and they did a great job in making it - my groom was very surprised and touched :) I would highly recommend Sugarland to any couple looking for not only a wonderful looking, but a wonderful tasting wedding cake.
Katie-Ann
Wedding: 11/22/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Wow! What an excellent idea it was for us to have selected Sugarland to make our groom's cake, wedding cake and also our gelato bar! I worked closely with Melissa who brought my ideas to life! I had sketched out the groom's cake with pretty specific details and they nailed each one perfectly! For the wedding cake I wanted something that closely resembled my dress but also have an elegance and regal appearance. I sent a few sketches and images of my dress and again the cake was absolutely and amazing centerpiece and a huge hit! All of our guests were ranting and raving how beautiful the cakes were but that they also tasted delicious and that is coming from guests from New York where pastry chefs and bakers are at almost every corner. The gelato bar was a huge hit among all of our guests and I heard from everyone it tasted delicious! People on social media have seen images of our wedding cake through some of our vendors who had posted images and they have commented it is the most elegant wedding cake they had ever seen. I think that says something about Sugarland and how great of a job they did for us! We highly recommend...
Shannon
Wedding: 11/15/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Sugarland did an outstanding job with our wedding cake and cupcakes! I planned my wedding from long distance and was only in town for a weekend to visit venues and Melissa from Sugarland pulled out all the stops knowing circumstance to squeeze me in for a tasting appointment. The service provided was excellent. The cakes just kept coming during the appointment and everything was delicious. The day of the wedding the cake and cupcake tier full of cakes was already delivered prior to the ceremony and ready to go with the flowers and cake toppers ready in place standing tall and pretty. The cupcakes were a big hit with the guests and everyone was Sugarland heaven! I highly recommend Sugarland for your wedding or event! Thanks Sugarland for everything!
Kaylie
Wedding: 11/8/14
4.4 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
We got our wedding cake and a gelato bar from Sugarland, and it was absolutely delicious! We used one of their original flavors, but also customized one of our own that was phenomenal! The gelato bar was a huge hit for all of our attendees! We did run into one slight customer service situation (but it was only with one of the catering managers, so I hate having to hold her actions against the whole company.) We had originally picked out out design from an iPad that they had at the Carolina Inn showcase-it was everything that I had dreamed of! Unfortunately, it was never written down even though we signed the contract on the spot and said that it was exactly what we wanted (hindsight, we should have taken our own picture or sent a copy to ourselves). When I asked to meet with the young woman to discuss the cake, she took a while to get back and seemed to never have the time for me. After awhile, this got extremely old. She seemed to be very annoyed with us, and even had attitude with my mother, both in person and via telephone! It's extremely disheartening to be treated like you are a burden when you are paying for a service, especially when it's for a day as exciting as your wedding day. As I mentioned before, the remainder of the staff should not have this held against them: whenever we expressed our frustrations, they listened, worked hard with us to make sure everything was perfect, and completely restored my faith in the company. They treated us with respect, and made sure that my beautiful 5-tier was everything I could have dreamed!
Diane
Wedding: 10/5/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The cake was absolutely gorgeous and tasted wonderful!
Diane
Wedding: 10/5/14
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
Beautiful Cake! I had Red Velvet with Cream Cheese icing- DELICIOUS
Tammy
Wedding: 9/6/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Brian and I were no strangers to Sugarland (Raleigh or Chapel Hill locations). They are a go to for dessert anytime we are near one of their locations. We had already samples cupcakes, gelato, cheesecake and just about any other type of sweets they offer. So we did not have to think twice about asking Sugarland to assist us with cupcakes and gelato for our wedding. We had 5 flavors of cupcakes and 4 flavors of gelato, complete with mini cones. And it was a major hit with all of our guests. Our guests ranged in age from 3 to 88 and everyone found a flavor they loved. We also asked for a cake topper for our cake cutting pictures which was just as beautiful and tasty as the cupcakes. Fortunately for us we had a few cupcakes left and a family member graciously took them home and froze them for us. Since we got back from our honeymoon we thawed two out every few days and were able to enjoy the evenings dessert again. They were just as tasty then as they were the night of. I would recommend Sugarland to anyone for any type of event and plan to use them again for any occasion that comes up.
Private User
Wedding: 8/9/14
4.2 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
Sugarland makes delicious cakes. The fondant is fantastic, the fun flavors are to die for, the designs are beautiful, and the cakes are more moist and delicious than the cupcakes you might sample at their stores (the cupcakes usually sit on the refrigerated shelf during the day which dries them out a bit). However, this booking caused unnecessary stress. We attended a separate cupcake tasting as we could not make their tasting day. Between our tasting/quote/contract and the wedding, our paperwork was lost (though not our booking information). We also had to contact Sugarland ourselves to finalize things though they were supposed to call us. We went back and forth with different people in the organization because we were given a new, more expensive quote after sending the same information we had left with them the year before, however after much correspondence the price was readjusted to the initial quote. We were told that the cupcake tasting employee had filled out the forms incorrectly, which should not be the customer's fault, especially as our file initially had all of the information (we sent nothing new and had been told at the time of initial quote that everything was okay with the baker). We also were given a deadline to deliver our cake topper (fine) but were told that if it needed "additional support" that it would cost hundreds of dollars more (not fine; Sugarland had the dimensions, weight, etc. of the cake topper--we had brought it to our tasting so the information could be included in the design process). We found some of the people we interacted with friendly, others not (e.g. not even a "hello" or a "nice to meet you" from the person who took our cake topper that we had corresponded with). In the end our cake was beautiful and tasted amazing though not exactly as we had pictured. Everyone was satisfied with the end result but planning was very stressful; fortunately everything resolved. We recommend, if you can stay on top of...
Victoria
Wedding: 7/5/14
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Sugarland made my wedding cake and cupcakes, and we received nothing but compliments regarding their taste and overall appearance. The cake itself came out beautifully and was everything I'd hoped for, delicious taste but the shape that fondant afforded. I've never tasted actually good fondant icing, but they did something magical there! The only problem we had was about a week and a half before the wedding, where email problems on their end made communication very difficult, and they weren't super responsive with phone calls and getting back to me. But in the end, it's the food that matters, and in that category, they get an A+ for sure.
Thais
Wedding: 6/21/14
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
First of all, their cakes are delicious. So creamy and flavorful. I had a top cake and cupcakes. They were gorgeous and delicious. They were great to work with, friendly, and accommodating. I highly recommend them.
Sugarland says:
Hi Thais! We're so glad you enjoyed your cupcakes on your special day! Thanks for your sweet words :)
Lauren
Wedding: 5/25/14
4.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
4.0/5.0
Cake was beautiful and delicious; almost exactly what I wanted.
Sugarland says:
Hi Lauren! We love to hear that you were pleased with the way your cake looked and tasted! Thanks for the feedback!
Kobi
Wedding: 5/24/14
3.9 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
The cupcakes were amazing! Everyone at the wedding raved about the taste. I did have a few hiccups trying to set up everything with Sugarland though. There managers were very nice but It took 3 trips to the store to get the right information on the contract.
Sugarland says:
Hi Kobi! I know you must have felt frustrated trying to get your order right, and I'm sorry it took multiple trips to the store to get it just the way you wanted. I'm thrilled you loved your cupcakes so much though!
 
 
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