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Bridal Mart

Services:

Dress & Attire

Phone: 336-227-5500 
2450 Corporation Parkway, Burlington, NC 27215
 
Overall Rating
4.1 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
3.9/5.0
Value for Cost:
4.8/5.0
Flexibility:
4.0/5.0
 
101 Total Reviews
 
Chrissy
Wedding: 10/20/12
0.1 out of 5.0
Quality of Service:
0.0/5.0
Responsiveness:
0.0/5.0
Professionalism:
0.0/5.0
Value for Cost:
0.5/5.0
Flexibility:
0.0/5.0
Bridal Mart disappointed me SO much! Having never tried on any gowns before I thought Bridal Mart would be a good choice since they have a large selection. I walked in the front door with my mom, my sister and my 3 week old niece. My niece was in a car carrier and at this point in her life all she does is eat, sleep and poop. I had read the sign that said "No Children past this point", but I thought surely they would allow my neice in the car carrier onto the bridal floor. After telling the lady what i was looking for she told me I could follow her but that the baby had to stay up front and not go past the entrance way. REALLY? I asked her what her reasoning was for not allowing a 3 week old past the entrance. After she answered "It's just our policy" i asked to speak with a manager. The manager came up and was just as vague about the reasoning. She then said that there were other children waiting up front and she couldn't break the rule for us. Ummm, excuse me, but the children up front can all walk, talk and get their dirty hands on everything. My niece is 3 weeks old!!! She's not coming out of the carrier!! I was not about to go try on dresses for the first time and then parade at the front entrance so that my sister could see it while she stayed with the baby WHO IS 3 WEEKS OLD! I found it completely absurd and they need to be able to be flexible enough to make common sense decisions about the age of kids that are allowed. I will never go back there and I will suggest that no other bride go back there either. it was a waste of time and gas money
arsnc02
Wedding: 4/28/12
3.7 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
If you are looking for a great value this is the place to go! The dresses are organized, but it is mostly a help yourself store so take a couple of people to help you.
alberico2012
Wedding: 4/28/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Let's just put it this way, I tried 4 different places for dresses and I finally found the perfect dress here!!!
Very Happy Couple
Wedding: 3/31/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The staff at Bridal Mart were wonderfully helpful. The dress selection was veried and plentiful. I found my perfect dress in under 2 hours!
DecemberBride11
Wedding: 12/23/11
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I was not a boutique bride, I wanted to go in, try on whatever I wanted without pressure, and not have someone pressuring me for commission. I got exactly what I wanted at Bridal Mart, wide variety, good prices, no pressure, but still very professional help from Wanda!
llassiter06
Wedding: 12/10/11
4.9 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Awesome group to work with. From a brides point of view, it was wonderful!
meganmatticola
Wedding: 11/26/11
4.2 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I found my perfect fairytale dress at Bridal Mart for an excellent price. While Bridal Mart very much has a warehouse feel, the staff was easy to work with and the selection was great! My Mom also found a great MOB dress there! Definitely go on a weekday, and you'll be good to go!
jumping_bean
Wedding: 11/11/11
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This place was really refreshing after we'd been to a few other stuffy dress vendors. They were really helpful, without being pushy. You can chose several dresses to try on at a time, and they have a HUGE selection. The dresses are really affordable, but still well crafted. If you feel uncomfortable changing in front of other people, then you may want to try somewhere else, because the changing room is basically one big open space, shared with other girls. But I kinda had fun seeing what everyone else was trying on. I found a great vintage looking dress here. Make sure you order your dress several months before your...
Naima
Wedding: 11/5/11
3.8 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
4.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
2.5/5.0
The shopping experience was not what I expected. But the value was unbeatable. If you are looking for a fairytale 'say yes to the dress' experience this is not the place for you. But if you want a nice dress at a great value then this is your store. They have tons of dresses to pick from for anyone's budget and they have things for your whole wedding party. Be sure if you go here for your bridesmaids it is months in advance because those dresses must be ordered.
Christine
Wedding: 9/24/11
2.7 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
2.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
2.5/5.0
I went by myself to buy my dress. When I walked into the store absolutely NO ONE came over to help me. I was there 45 minutes before a sales person came over to help me. In fact I had taken 4 dresses off the rack and made my way into the dressing room and was putting on the 2nd dress before the woman said "excuse me is anyone helping you." Terrible. It wasn't until I told them that I had money to spend and I intended to pay for my dress that day that someone warmed up to me. After all that, the sales person who helped me was quite nice. She was very helpful and she worked with me until I had the perfect dress. I went to them because I thought they had the most affordable dresses in this area. Had I know about David's Bridal $99 sale....I would never have bought a dress at Bridal Mart.
Bridgette
Wedding: 8/6/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
They have almost any dress you could ask for. From the most efficient budget to couture. If they don't have it they can get i! AMAZING
jlk7321
Wedding: 8/6/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Great selection at great prices!!!
Laura G.
Wedding: 7/30/11
4.4 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
I had a great consultant who really helped me. Bridal Mart was the only place I went and I got the perfect dress in my price range. I had a short time frame, so bridal mart told me the could rush the dress I wanted in the size i wanted and it would get to the store a month before the wedding. I agreed to this but then they called me later saying that actually they couldn't do that, the dress wouldn't arrive till 2 weeks before the wedding. Obviously, I couldn't play it that close, so I bought the store sample which was just one size too big and got it altered. No big deal, they just should have their facts straight before they say something that isn't true. But the dress looked great. I loved it!
Mary
Wedding: 7/30/11
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I was hesitant about buying my dress online, but Bridal Mart was a perfect solution! They were a little slow in responding to my inquiries about shipping dates, etc., but I had my dress, in a manufacturer's box, within 6 weeks and my bridesmaids had theirs in the same sort of time frame. The dresses were perfect, neatly packaged, and the prices (for the real thing, not knock-offs) could not have been beaten.
natasha
Wedding: 7/2/11
1.5 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
1.5/5.0
Professionalism:
1.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
1.0/5.0
I had a nightmarish experience working with this vendor. They did the dresses for my bride's maids. I had to pay rush fees for each dress because I ordered 13 weeks instead of 14 weeks prior to the wedding. When the dresses came in eight weeks later, they were all sized incorrectly resulting in me paying outrageous fees on one to have it altered. The other one was reasonable. However, one was a nightmare because they ordered a size 6 little girls instead of a size 6 woman's. They refused to acknowledge their mistake though I provided the height, weight, and size by bust, waist and hips. The manager finally acknowledged the issue and said she'd reorder the dress and it would arrive two weeks prior to the wedding and they'd then overnight it to my house. Two weeks prior, and nothing. I called them to ask about the dress, and the sales lady had no idea what I was speaking of since the last thing she had on record was that they tried to call me and could not reach me. INSANE! I had to then chase down someone for service on this issue. After multiple calls, I was finally told the dress had been ordered, and they'd have a confirmation date on when they would receive it five days prior to my wedding. That day came and went, and I called them. The sales lady flippantly told me she didn't call because she didn't have any news for me. At this point, I was livid, and she casually responded that the dress would be in on Friday (my wedding was the next day.). My mother then called threatening to sue them, and they said the dress would be in Thursday. On Thursday, they called me to tell me to come pick up the dress. This is after two months of promising to have the dress on my front door step since the initial mistake was their's! I told them I wasn't making the long drive and my expectation was that they would refund my rush order fee and have the dress on my door step on that same day as promised. They agreed to this in writing. An hour after the dress should have arrived at my house, a lady showed up on my doorstep with the dress, and no mention of the refund they owed for me paying for a rush order though I had this guarantee in writing. I have never received that refund. I will never give them any business again as long as I live, and encourage other brides who want to work with professional, organized, caring staff to do the same!
Alice
Wedding: 6/18/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This store had the most amazing selection of any other bridal store that I had been to. I must have visited a dozen stores/boutiques looking for the perfect dress, and found it very easily at Bridal Mart. It fit my budget perfectly. The staff was very nice and accommodating. I would reccommend to any bride on a budget.
Amber
Wedding: 6/4/11
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Bridal Mart is not only the cheapest place in the Triangle and Triad area to buy your wedding dress, but also has the biggest selection. No appointment is needed when you go, and you are free to browse all of the dresses. The dress selection is more than you could ask for, and their employees are helpful if you don't know where to start. My dress was very reasonably priced, yet looked like a very expensive dress.
Beth
Wedding: 5/20/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This was one of the most fun experiences of the entire planning process! After months of looking online I went to this place, taking just my mom, and thought I would try some on just to see what was going to work for me. Their selection is great! After trying several on, each better than the last, I picked one that I didn't even take seriously and it turned out to be the one! The best part about this place is that they don't pressure you, they simply assist you with putting the dress on and make suggestions without trying to "upsale you". Just a little warning, they have one giant dressing room so there is no privacy, didn't bother me, but it's good to know ahead of time.
MWarren489
Wedding: 4/30/11
4.1 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
For the price and the quality, I couldn't have asked for better. But some of the people who work here are not the most responsive or professional. Some of the folks we encountered really wanted to help us find the perfect dress...but some were more set on closing up and going home (even when I said I would not leave without a dress). The overall experience was just OK...but the dress couldn't have been more perfect.
Casey
Wedding: 10/16/10
4.4 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.5/5.0
I love my dress I bought from Bridal Mart! Great cost for a beautiful dress. :)
 
 
Find Bridal Mart reviews from newlyweds in Raleigh that used Bridal Mart for Dress & Attire services.